We accept credit card payment
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

Credit Card Security
Secure Hosting uses a combination of techniques to ensure that transactions passed are secure and trusted.
All payment card information sent to Secure Hosting and from Secure Hosting is encrypted.

Guarantee
We guarantee your satisfaction. All of our products come with a 30-day no quibble guarantee.

Contact Us
If you need to reach us, please e-mail us at adminofficer@qdg.org.uk alternatively you can call us on 029 20781213 (International +44 without the first zero) or fax us on 029 20781384 or write to us at:
Home Headquarters
1st The Queen's Dragoon Guards,
Maindy Barracks,
Whitchurch Road,
Cardiff
South Wales
United Kingdom
Cf14 3YE

Privacy Policy
1st The Queen's Dragoon Guards are committed to protecting your Privacy. We will only use the information that we have collected about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and second, provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.

The type of information we will collect about you includes:

Your name
Address
Phone number
Email address
Credit card details

We will never collect sensitive information about you without your consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct promptly.
The personal information that we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track patterns of behaviour of visits to our site. This can include using a ''cookie'' which would be stored on your browser. You can usually modify your browser to stop this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

Returns Policy Damaged Goods
In the unlikely event that you receive your goods in damaged or faulty condition you are entitled to a full refund or replacement at no extra cost (this does not affect your statutory rights).

If your goods have been damaged in transit or are not of satisfactory quality on arrival then a complaint must be made within seven days of receipt.

If the above occurs please follow these steps:

1. Contact our customer services department representative Shop Admin Officer by email or telephone +44(0) 029 20781372 available 0830 to 16.00 hours GMT Monday to Friday (calls charged at standard rate) stating the product (s), the problem and await instructions.

2. Please keep all original packing and receipts.

Returning Non Faulty Goods
You, the consumer have the right to a seven-day " cooling off " period. This entitles the consumer to the right to cancel their order within seven days without giving a reason and receive a full refund. In such cases we must be contacted within seven days (starting from the day after receipt of the goods) by e-mail or telephone. The " cooling off " period does not apply to perishable goods or products, which are unsealed by the customer. The customer will be liable for the cost of return and any returned product must be returned with its original packaging and in an "as new" condition.

The Sale Of Goods Act 1979 (as amended) establishes that goods-among other things-must be reasonably fit for their normal (or stated) purpose. Where that is not the case, the consumer is entitled to reject those goods within a reasonable time, and claim a full refund. If you are supplied a product which you feel is "unfit for purpose", please contact us at adminofficer@qdg.org.uk and we will arrange for a replacement or full refund. This does not affect your statutory rights.

If Goods Become Defective
Faulty goods, if returned within a reasonable time period of time, will be refunded or replaced.

Complaints
If you have a complaint with any part of the service offered on 1st The Queen's Dragoon Guards Museum Shop please send details in an email to our Customer Services Department at adminofficer@qdg.org.uk
You can expect a reply within 24 hours to inform you of the actions and expected time required to resolve the complaint. We endeavour to respond to all complaints within 5 working days and keep the customer informed of the process at all times.
Alternatively you can call us on +44 (0) 029 20 781372 where we will be happy to assist. Lines are open 08.30 to 16.00 hours Monday to Friday GMT.

(Calls are charged at standard rate).